IT Help Desk Support Analyst

 

Job description

Due to the growing need of our business we are now seeking an “Helpdesk Support Analyst“to join our team of experts in Dubai, UAE.

Job Responsibilities:

  • Provide first line helpdesk application support. Ensure monitoring alerts and system events are assessed, prioritized, and worked efficiently by meting the timelines.
  • Setting up new systems for new users and managing asset records, troubleshooting VPN connectivity and configuration, license management, desk resources etc.
  • Resolve technical problems and local area network (LAN), Wide area network (WAN) and other systems. Comply with organization standards, regulations, and requirements.
  • Perform level 1 and level 2 support for application and platform issues.
  • Assign/escalate issues to Technology, Operations/other departments and/or Vendor(s) where appropriate.
  • Install software’s, liaise with vendors, get quotations from suppliers, maintain documentation, e.g., master list of production application, database universe, workflows, hardware environment etc.

Requirements for the role:

  • Bachelor’s / Master’s degree in computer science, computer hardware, Information system or related computer courses is a must.
  • 2-3 years of IT experience with background in application development or equivalent technical production support experience (required) preferably within the Healthcare Sector.
  • Basic Knowledge of using SQL for support analysis and incident resolution is a required.
  • Excellent experience working in a web-based distributed client server environment, including strong understanding of ITIL first and second line support tasks and release management.
  • Must have strong analytical, diagnostic and problem-solving skills with ability to work independently and be able to prioritize and handle multiple outstanding tasks

Only candidates meeting the above requirements will be contacted for interviews.